Privacy policy
TAWAZUN – Privacy Policy
Last updated: November 7, 2026
TAWAZUN operates this online store and website to provide customers with a convenient shopping experience. Our store is powered by Shopify, which enables us to offer our products and services.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, make a purchase, or communicate with us.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our store, we may collect the following information:
- Contact Information: Your name, phone number, email address, billing address, and delivery address.
- Order Information: Products purchased, order history, cancellations, returns, and exchanges.
- Payment Information: Payment method, transaction details, and payment confirmation. For Cash on Delivery orders, we may record the relevant order and payment status.
- Account Information: Username, password, preferences, and account settings, if you create an account.
- Device Information: IP address, browser type, device information, and network details.
- Communication Information: Messages, inquiries, and information you provide when contacting our support team.
- Usage Information: How you browse and interact with our website, including cookies and similar technologies.
2. How We Collect Your Information
We collect personal information through:
- Information you provide when placing an order or contacting us.
- Information collected automatically through our website and cookies.
- Information received from Shopify and service providers.
- Information provided by delivery partners and other business service providers where necessary.
3. How We Use Your Information
TAWAZUN uses customer information for the following purposes:
- To process and confirm customer orders.
- To arrange Cash on Delivery services and product deliveries.
- To communicate order updates and delivery information.
- To provide customer support and resolve complaints.
- To manage returns, refunds, and exchanges.
- To improve our website, products, and shopping experience.
- To prevent fraudulent orders and unauthorized activities.
- To send promotional messages and offers where permitted.
- To comply with applicable legal requirements.
4. How We Share Your Information
We may share relevant customer information with trusted third parties when necessary, including:
- Shopify: To operate and maintain our online store.
- Courier Companies: To deliver customer orders and provide delivery updates.
- Payment Service Providers: To process payments where applicable.
- Technology and Service Providers: To maintain website functionality, security, analytics, and customer support.
- Marketing Partners: To support advertising and promotional activities, where applicable.
We do not sell customers' personal information as a standalone commercial product.
Third-party service providers may process information according to their own privacy policies and applicable requirements.
5. Shopify and Third-Party Services
Our online store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its service providers to operate, maintain, and improve our services.
Shopify may process information in countries other than Pakistan.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy/app-users
You can also visit Shopify's Privacy Portal:
https://privacy.shopify.com/en
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance.
- Remember customer preferences.
- Understand website traffic and visitor behaviour.
- Support advertising and marketing activities.
- Improve the overall shopping experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Third-Party Websites and Social Media
Our website may contain links to third-party websites and social media platforms, including Facebook and Instagram.
These platforms operate independently and have their own privacy policies and terms of service.
TAWAZUN is not responsible for the privacy practices of third-party websites or platforms.
8. Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children without appropriate authorization.
Parents or legal guardians may contact us if they believe a child has provided personal information to us and wish to request its deletion.
9. Data Security and Retention
We take reasonable steps to protect customer information against unauthorized access, misuse, alteration, or disclosure.
However, no online system or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, meet legal requirements, resolve disputes, and maintain business records.
10. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
You can unsubscribe from promotional emails using the unsubscribe option included in those emails.
To make a privacy-related request, please contact us using the details below.
11. International Data Transfers
Some of our service providers, including Shopify, may process or store customer information outside Pakistan.
Where this happens, information may be subject to the privacy and data protection requirements applicable to those service providers and jurisdictions.
12. Changes to This Privacy Policy
TAWAZUN may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any updates will be published on this page along with the revised Last Updated date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us through the following channels:
Brand: TAWAZUN
Email: official.tawazun@gmail.com
WhatsApp: +92 316 7281094
Facebook: @tawazun.official
Instagram: @tawazun.official
We are committed to protecting your privacy and providing a safe and reliable shopping experience.
Thank you for trusting TAWAZUN