Refund policy

At TAWAZUN, we strive to provide high-quality fitness gear to support your active lifestyle. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

  • Returns are accepted within 7 days of item delivery.
  • Products (Resistance Tube Set, Hand Gripper, Skipping Rope) must be unused, undamaged, and in their original packaging with all included accessories.

2. Damaged or Defective Items

  • If you receive a damaged or incorrect product, please notify us within 24 to 48 hours of delivery with photos/video proof. We will issue a free replacement.

3. Non-Returnable Scenarios

  • Products showing signs of normal wear and tear from workout use, intentional physical damage, or missing original components.

4. Return Process & Shipping Costs

  • Customers are responsible for return shipping fees unless the item arrived damaged or defective.
  • Once received and inspected at our warehouse, your refund or store credit will be processed within 3–5 business days.

5. Order Cancellations

  • Orders can be canceled before dispatch directly through the order link or by reaching out to our customer support team immediately.